• According to Carat’s Ad spend report the forecast for 2016 for Digital, states a significant increase in Mobile and online video with Programmatic being a key media technique. By the end of 2015 US market Programmatic transactions will account for 52 percent of non-search digital advertising spend, with predicted growth of 20 percent to continue for the next few years. Overall, Mobile is experiencing the greatest spend growth across all media and Carat predicts year-on-year growth in Mobile spend at +51.2 percent in 2015 and +44.5 percent in 2016.

    Plan Your Mobile First Play

    With Mobile emerging as the key channel for online sales, reaching mobile first consumers requires knowing the users content influence eco-system. According to GlobalWebIndex, 80 percent of Internet users own a smartphone and 71 percent of marketers believe mobile marketing is core to their business. 

    Your Mobile first Play could mean leveraging the publisher influence or choosing the right social media partners for reaching your campaign engagement goals. According to Shareablee, Social Media posts on Facebook and Twitter for Top Five brands on Twitter and Facebook, generated monumental buzz during Q3 2015, whereas social media actions on Instagram for National Geographic was nearly double the Total Facebook Actions for Top Five Brands.

    PublisheractionsInstagram

    Mobile Search marketing is likely to get more personalized in 2016, moving beyond search engines, to incorporate signals from location aware, predictive intelligence powered search tools. Designing a content experience for mobile audience where the content journey is planned around the intent of search will require brands to take the stress out of the mobile audience’s life by presenting the right type of content that matches the searchers’ intent with Brand offers.

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    Miracle Move

    Planning your mobile-first play requires you to attribute the content creation and publishing effort on the channel your audiences are most engaged on. Explore content partnerships that extend beyond content publishing. Analyze feasibility of content partnerships that allow you to source content for your customers with media partnerships that can be showcased in featured branded properties.

    Another example could be a partnership where brands can give a Behind the scenes story with an exclusive feature as can be seen from Nat Geo’s Tweet below.

     

    Co-brand With Publishers For Content Discovery and Content Amplification

    Identify Content Publishers that can get your content seen. Co-branding Content with publishers increases engagement by nearly 8X. According to Contently, In a survey of 745 marketers, a quarter of respondents are devoting more than 50 percent of their budgets to content. 

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    Miracle Move

    Planning your Co-branding content strategy requires you to identify publishing partners that are likely to give a lift  to your campaigns for brand performance goals i.e. favorability, affinity and advocacy. At a campaign level the metrics could vary for campaign objective from awareness, engagement and conversion.

    Use Location and Mobile To Engage Audiences

    Store Locators and Omni-channel capabilities are some of the must have to engage Mobile audiences. What content publishing and publishers do for your audience engagement, location aware channel and mobile capabilities do for your conversion and sales. With more referrals arising from Social Media and customers preferring campaigns that are personalized, location awareness takes center stage with audiences requiring brands to make offers taking their location into account. Some of the location aware sites customize offers for audiences in the area the customers are located in. Store locators are being increasingly used by brands for personalized offers based on location. Brands also use store locations to gain insights and build offers based on what customers prefer. Louis Vuitton’s updated app that is location aware uses adaptive mobile design to serve city specific content for global audiences.

    As important as it is to build location-awareness for engaging mobile user, it is equally important to define the omni-channel customer journey for allowing maximum retail touch-points.

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    Miracle Move

    Start with mapping gaps in your buyer journey. Identify any gaps that exist and plan to change processes that can create a seamless experience across retail touch-points.

    Take The Always-On Approach For Content Marketing

    75 percent of content marketers release new content at least monthly, and 16.52 percent put new content out daily. Publishers and Brands that are winning the Content game are the ones that have successfully driven traffic to their sites and video content with Search Engine Optimization and InBound Marketing. Creating effective email marketing campaigns to build subscriber lists, blog posts and social media posts can help you up your content marketing game. Content Amplification with Shares on Social media has grown by 27 percent in 2015 over 2014, making audience engagement with shareable content a priority for publishers and brands. Likes and comments make for 86 percent of the overall social media actions.  Social Media posts sharing grew by  27 percent as compared to likes and comments that grew by 14 percent YOY, making shareable campaign content as a lead engagement tactic for Holiday season. Brands that are active with festive themed campaigns evoke emotions from consumers that is viewed as one of the key motivators for content sharing according to a study by Shareablee.

    Quick-Start Tips For Content Marketing

    Quickstart Tip 1 – Making Your Posts Go Viral

    According to BuzzSumo, that analyzed the posts that go viral, some of the elements that are observed often engage audiences evoking an emotion with engaging content that is relatable in a preferred content format. An example of Viral Post is  51 Beautiful Sentences in Literature (1.4m shares), on Buzzfeed.
    Quotes

    Visual Content with Images have the power of a thousand words and have the highest impact in content sharing. According to BuzzSumo, “Image posts on Facebook get 179 percent more interactions than the average Facebook post. Twitter posts with an image and summary are 78 percent more likely to be shared”.

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    Consumers look at an average of 11.4 pieces of Content before making a purchase decision. For consumers to discover content, one of the key metrics chased by Content Marketers is Shares and Referral Traffic. According to the BuzzSumo and Moz Study, the shares and referral links are positively correlated for only a few publishers and limited to certain content formats, showing an upward trend in both shares and domain referring links. The study was based on a sample of  1 Million posts with 750,000 well shared posts, however at an overall basis there was no correlation in shares and links. However, the sweet-spot for Content Marketing as found by the study was Opinion forming and research based content. According to BuzzSumo, the posts that received higher shares and links are  “research backed posts, opinion pieces, and authoritative, opinion forming journalism“. Thus as a publisher or a brand content marketer one cannot assume that the content which is shared will also get the requisite referral traffic with other domains linking to your site. According to BuzzSumo, “Shares are also much easier to acquire than links. Link building is hard work that requires appropriate authoritative, evergreen and intrinsically valuable content”.

    Buzzsumo Sample

    Quick Start Tip 2 – Choose The Right Content Format

    Content Format that is most shared and referred to is list Posts and Video posts. The correlation for List Posts referrals and shares is highest. However, other post types such as “Why” and “How To” posts obtain high Average Referring Domain links than other content formats.

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    QuickStart Tip 3 – Focus on Long-Form Content for Shares and Referring Domain Links

    Long-Form Content is likely to garner higher shares and referring domain links as can be seen from the data shared by BuzzSumo.

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    QuickStart Tip 4 – Choose the Content Format For Your Campaign Objective

    Depending on your campaign objective, Content Marketing effort for you campaign can make use of different elements as can be seen from BuzzSumo’s recommendation. For awareness building campaigns, brands can choose to combine the  entertaining and educating approach. For different stages of Consumer Life Cycle, Content Marketing objective may differ right from acquisition to retention.

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    QuickStart Tip 5 – Influencers are Important for Content Distribution and Amplification

    Start your Influencer campaign, with campaign goals and how the influencer fits with your campaign structure and who the most important influencers are likely to be. Some of the metrics that can be used for measuring your campaign performance.

    • Number of conversations on the campaign or subject of interest.
    • Comments on the content created by the influencer.
    • Total number of influencers we interact with / Total number of influencers who publish about our brand.
    • Referred traffic from influencer content. (*This can be seen on Google Analytics, observing the source of traffic. Referred traffic is traffic that lands on our page directly from a link on another page. Referred traffic from social media is in the Social section).
    • Conversions (purchases, registrations) attributed to the influencer’s posts.

    Influencerprofiles

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    Miracle Move

    Plan your Content with a view to engage your audiences through the Content Influence Eco-system. Making posts go viral with the content that has the right buzz value increases the chances of your content being discovered.  For content amplification, identify the right influencers that amplify content and increase engagement for your brands  leading to more conversions.

    Use Video For Brand Affinity

    Brands need to  create Excess Affinity for ongoing engagement. Millward Brown recommends brands supercharge the emotional connect with their audiences by humanizing brands and strengthening the emotional bond. For Brands, to create an excess affinity bond, consumer experiences will play a strong role. “Research conducted by Millward Brown for BRANDsense confirmed that the more positive and distinctive sensory impressions come to mind the more loyal people are to a brand. People are not one-dimensional beings, and the better brands engage with all five of our senses the stronger the impression they’ll make”.

    According to Unruly Study Sharing of brand content fosters Brand Affinity. As shared by Ebiquity,  people who watched a video following a recommendation or because a friend shared a link were far more likely to enjoy it than those who had discovered it by browsing or were forced to view it as they landed on a website.Viewers who enjoyed the video they watched and shared a videodemonstrated a much higher brand affinity, purchase intent, and brand favorability than their counterparts who did not share the video.

     

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    Miracle Move

    Video Engagement has increased at the fastest rate and shares make for 38 percent of all actions on Video posts making it the most effective content marketing tactic. Plan a minimum number of video posts in your content marketing plan to ensure content amplification.

    For Brand Affinity go with creative treatment and emotions that are likely to  work for your category.

  • Engaging Audiences Post Gifting season with your brand campaigns can help build awareness for your existing programs and at the same time increase sign ups for your Loyalty Programs or increase your App downloads. This is also the time to manage any remorse or customer service issues that may arise during the Holiday season.

    Introduce A Referral program

    Engaging audiences with a Personalized referral program can help you build your subscriber lists. Post holiday Season referral programs can encourage sign-ups with customers as this is the time the awareness for brand’s offers and products is the highest.

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  • Creating Content for engaging and retargeting The Holiday Shopper, can make all the difference to your campaign performance, from generating awareness to increasing conversions.  As you have a large set of audience that may have visited your brand’s site, you may choose to select a sub-segment for retargeting depending on your campaign objective. To know more about Best Practices For Cross-Device Mobile Retargeting, Click here.

    Here are five ways to create content for retargeting audiences during the Holiday Season.

    Content With Purpose

    Walmart’s content for Holiday Season with ideas that can be navigated to from the main menu focuses on making holiday entertainment moments rewarding for engaged content users with tips and tricks, that mark the holiday season celebrations. One of the Features posted on Walmart’s Celebrations planning section, is tips on setting a Hot Chocolate Bar.

    Walmart1

    Among other recipe ideas Walmart’s site allows for user reviews that users can browse through for inspiration. The ideas for cup-cake recipes  have a featured section with recommended recipes that helps users browse through other recipes of interest.
    Cupcakerecipes

    For customers who are looking at gifts for holidays can pick one of the designed cards for Christmas, that adds to the Party Fun.

    Cardswal

    Walmart’s content  has been designed to give a seamless experience for users who are looking at planning and entertaining. With a clear content strategy Walmart has engaged segments of Gift shoppers as well as those that entertain at home.

    Takeaway: Create content that will answer search queries for all segments of Holiday Shoppers. In the content experience created by Walmart, audiences that are from different segments, right from Gift shoppers to those planning holiday parties are likely to discover content options.

    Advertising:  Google’s  RLSA can help you promote your content for engaging the users that have browsed your retail site, but have not purchased. For Cart abandons, targeting audiences with content campaigns based on intent or behavioral signals can repurpose content for relevant search queries.

    • intent: user intent as expressed by the search term entered into the Google Search engine
    • behavioral signal: a previous visit to your website is generally a strong signal that the user is more likely to convert on your site than a searcher who has not yet visited your site

    Google’s Text messaging can help you reach audiences that may have looked up your offers and deals for special promotions,targeting them with a text messaging campaign to sign up for content updates can turn them into repeat visitors.

    adwords-text-message-adsContent text

    Content That Generates Interest

    Know how your audiences are discovering content and promote your content with posts featured for those publishers. The Huffington Post, features deals for Star Wars fans with links to the sites where audiences are most likely to find the merchandise, with links to the landing page. In the example of the image below, Sphero – BB 8, customers can find the Star Wars merchandise at Best Buy or Sphero.com. The post features the two options, where users can decide on the

    SpheroPublpost

    Takeaway: Publisher content that your users are most likely to be looking for can feature brand content such as reviews that can help you upsell or convert .

    Advertising:  Facebook’s  Social Media Posts from publishers provide a greater reach and obtain a higher number of viral impressions. Update the product Landing page with user-generated content that audiences are most likely to share.

    Content That Is Suitable

    The Cheesecake Factory posts remind audiences about relevance of  Desserts for the holiday menu.

    The promotion on Gift card, engages audience with rewards that are extended post the holiday season.  For every $25 in gift cards purchased audiences receive a complimentary slice of cheesecake.

    Takeaway : Create content that will answer a specific query within a context. In the content experience created by The Cheesecake Factory, audiences shopping for Dessert options, are,most likely to be looking for Dessert recipe ideas. Promoting recipe ideas sequentially can help engage audiences who have earlier visited your site for Holiday Season offers.

    Advertising:  Facebook’s Promoted Posts and Twitter’s Promoted Tweets as well as Facebook offers can be used to promote the offer during the holiday season. Update the Offer Landing page with content that audiences are most likely to share.

    Content That Is Snackable

    As important as it is to make appealing and engaging content for gaining shares, Content that is snackable is most likely to be acted upon. The Yahoo Food post below gives Cookie Hacks that are presented in a visually engaging format which is more likely to be viewed. With video providing the entire experience in one go, audiences looking for answers or further information will visit the brand site. Engaged audiences that have gained information required are most likely to complete the purchase.

     

    Takeaway : Creating Snackable content not only answers a query within a context, but helps audiences decide with relevant information.

    Advertising : Formats that engage users with an engaging tagline can help you get the winning content piece. Start with how the content helps your audience. Use the advertising format on Social Networks that is appropriate for promoting your post.

    Content That Provides Value

    Macy’s Gift Guide features Today’s Top Gift that lets users choose the option that provides better value for special occasions.

    Gourmetgg

    Takeaway : Creating offers-led content can re-engage users who may have looked for gifts earlier. Segmenting your users based on past purchase behavior can help you promote the content at the right time.

    Advertising : Timing Matters. If Your customers convert at a later stage, promote posts and Shopping Campaigns with offers and deals when they are most likely to click-through and convert.

     

     

     

  • Gift Cards Retail Trends

    Bizrate

    According to Bizrate Insights, a survey conducted among consumers of 5000 eCommerce retailers via an online survey presented immediately after completing a purchase, Gift Cards are seen to be preferred by Millennials, with over 70 percent of 18-34 years, hoping to receive Gift Cards. However, there is a gap among consumers hoping to receive a Gift Card and those who plan to buy a Gift card. The survey was, conducted among 11,067 online buyers, ages 18 and over, in the U.S. and Canada and carried out between November 1, 2015 and November 8, 2015.

    According to Card Hub, the size of Gift Card market is projected to grow over the next two years. In a research shared by CEB TowerGroup, Gift cards represent 18 percent of the money spent by consumers on Holiday purchases and eGifting is likely to trend upwards. The preferred  Gift Cards categories that buyers plan to purchase for Holiday season are Restaurants, Department Store, Coffee Shops, Entertainment and Electronics Store.

    GiftcardsresearchRetailers targeting Holiday Shoppers have designed offers on Gift cards that are focused on customers interests and build on the experiential gifting. The search queries for Gift cards increase in the first two weeks of December and the top search queries for 2015 thus far are restaurant gift cards, best gift cards.

    GCTrendsRising

    Consumer Focused Approach

    Walmart’s robust offering of Gift Cards targeted at Movies and Music fans as wells  restaurant gift cards, provide a wide choice to buyers who want to buy Gift Cards that are likely to be preferred by the target audience. The choice of  retail gift cards provide an offering for consumers that are looking at choosing gifts based on interests. The gift cards value proposition offers a complete suite of gift options for different categories from Apparel, Dining to Entertainment. Combining the products with an e-gift delivery option makes for a comprehensive Gift Card experience from product design to delivery stage. Gift card experience from Walmart is designed around the consumer, with Branding and Design and the User Interface enhanced for Discovery.

    eCards

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    Key Takeaway 

    Design your Gift card strategy around your core target audience buyer persona, offering different options, with branding and content experience enhanced for mobile discovery. Create a special icon to flag products that have an email delivery option or a special price offer, as can be seen for Walmart’s eCard.

    Pricing Focus

    Amazon has designed special offers targeted at buyers of speciality cards, with a 20 percent off for buyers of gift cards, with special packs designed for up-selling. Target has also focused on creating special price offers for gift cards and running special offers to promote gift cards.
    Specialitygiftcards

    Amazon’s gift cards strategy focuses on creating a value proposition based on pricing and the choice of shopping all gift cards at one place. The choice that is available promises at reducing stress usually associated with finding the right gift.

    Spltygcoffers

    Key Takeaway 

    Design your Gift card strategy around the different Gifting needs of the consumer. Usually customers looking for deals and offers around holiday season tend to buy into value offers that can be redeemed after the Christmas sales.

    Giving a choice of retail brands adds choice for consumers with the possibility to find the right gift for different recepients.

    Experiential Rewards

    Sam’s  Club has created experiences for Motor Sports Enthusiasts, that features racing Experiences and different Drive packages. Sam’s Club includes  Gift Cards rating that lets customers choose and decide from popular cards that are featured in  “Popular Products” section.

    Nascar

     

     

    Key Takeaway 

    Designing experiential rewards gift cards engages audiences for your brand with one of a kind offers that are not likely to be available off the shelf. Offering Experiential rewards Gift Cards are likely to create greater buzz and social media sharing for Gift Cards.

    Price Match Guarantee

    Best Buy offers consumers to choose from the options available with a Price match guarantee.

    SGCBestbuy

    Key Takeaway 

    Offering Price Match Guarantee on Gift Cards is likely to resonate with audiences as it takes the stress away for Gift Card Shoppers.

    Limited Edition Gift Cards

    Starbucks  Limited Edition holiday cards, embellished with Swarovski crystals in Silver and Blue are aimed at engaging audiences with a Lifestyle aspiration, where the card design is the reward itself. The Gift cards are an extension of other merchandise available at Starbucks with Crystal and Gold embellishments.

     

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    Starbucks continues to promote Holiday cards with Gift Cards Messaging.

    Key Takeaway 

    Designing Limited Edition Gift Cards are  a way to engage audiences for key occasions that reward your loyal customers.

    Gift Card As A Reward

    Target

    Offering a Gift card linked to a purchase as can be seen from Target’s USD 100 Card linked to an Apple Watch purchase. Linking a free gift card offer with a purchase can help retailers boost sales with a special pricing offer linked to Gift Cards. Allowing time bound offers on Gift cards can further help retailers divert spend in lean sales months.

    Key Takeaway

    Gift Cards can increase sales when used as an incentive and increase sales during low season months.

    Gift Card Statistics
     
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    Giftcardsresearch

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